Frequently asked questions

What is the difference between Basic and Pro

Basic: Do all biofeedback sessions on your phone, using your phone's camera as a heart rate sensor. Get access to our in-app community and rewards program as well.
Pro: Everything in basic as well as a Flowly kit shipped to you at no additional cost. The Flowly kit comes with a VR headset and Bluetooth heart rate sensor so you can do all sessions immersed in Virtual Reality. Pro also has access to the data portal to track session metrics and progress over time.

How does shipping work for Pro?

Your kit will ship within 1-2 days via USPS. You will receive an email with a tracking number when it has shipped. Shipments usually take 3-4 business days.

Do I have to return the kit if I cancel?

The kit is yours to keep! If you subscribed to Pro through the Pro trial, however, you can return the kit in great condition to receive your $50 deposit back. To request a return label. Please email us at